Why is customer services well suited to outsourcing?
For customer service teams, finding the right balance between handling inquiries quickly and providing personalised, empathetic responses can be challenging.
Dealing with irate or demanding customers while maintaining professionalism can be emotionally taxing.
It can be difficult to ensure consistent service quality and information across various communication channels, such as phone, email, chat and social media.
Meeting ever-changing customer expectations, especially in the digital age where customers expect quick resolutions and 24/7 availability, can be demanding.
Offshore teams often provide cost-effective labour, allowing companies to allocate resources more efficiently and invest in additional training and technology for better customer service.
Organisations can achieve round-the-clock customer support, addressing the challenge of meeting customer expectations for extended availability.
Businesses can quickly scale their customer service operations up or down based on demand, helping maintain consistency during peak and off-peak periods.
Offshoring allows access to talent with diverse language skills, catering to a broader customer base and enhancing personalised service for various customer groups.
Benefits of outsourcing customer services?
Reduce costs
Save up to 70% on employment costs. Get top-notch skills at a fraction of the price.
Foster business growth
Navigate demand and scale sustainably with the right people dedicated to your business.
Increase efficiencies
27% of companies outsource to maximise efficiencies.
Access 24/7 support
Get added flexibility, faster work and round-the-clock support.
What customer services
roles can you outsource?
Ono Corp International is the leading outsourcing provider in the UK, building full-time, dedicated teams for its clients while taking care of everything on the ground.
- Customer service representative
- Chat support agents
- Email support agents
- Social media support agents
Customer service representative
Outsourcing customer service representative staff to Ono Corp International provides businesses with skilled and professional support tailored to enhance customer satisfaction. Their team of experienced representatives ensures prompt and effective handling of customer inquiries, complaints, and support needs across multiple channels. By leveraging Ono Corp International's expertise, companies can reduce operational costs, improve response times, and maintain high-quality customer interactions. This strategic partnership allows businesses to focus on core activities while delivering exceptional customer service and building stronger customer relationships.
Chat support agents
Outsourcing chat support agents to Ono Corp International empowers businesses to provide real-time, efficient, and personalized customer service. Their team of skilled agents is adept at handling customer inquiries, troubleshooting issues, and providing product information through live chat platforms. By partnering with Ono Corp International, companies can enhance customer satisfaction, reduce response times, and ensure 24/7 support availability. This cost-effective solution allows businesses to focus on growth while maintaining high standards of customer engagement and support.
Email support agents
Outsourcing email support to Ono Corp International ensures timely and professional handling of customer inquiries, complaints, and service requests. Their team of experienced email support agents delivers accurate and personalized responses, improving customer satisfaction and loyalty. By leveraging Ono Corp International's expertise, businesses can reduce response times, lower operational costs, and maintain high standards of communication. This strategic partnership allows companies to focus on core activities while ensuring exceptional email support and efficient resolution of customer issues.
Social media support agents
Outsourcing social media support to Ono Corp International ensures your brand maintains an active, engaging, and responsive online presence. Their team of skilled social media agents handles customer interactions, monitors brand mentions, and manages content across various platforms. By leveraging Ono Corp International's expertise, businesses can enhance customer engagement, promptly address inquiries and issues, and build a positive online reputation. This strategic partnership allows you to focus on core business activities while ensuring your social media channels are effectively managed and optimized for success.
Why Ono Corp International?
Choosing Ono Corp International for outsourcing offers several compelling advantages. With a proven track record of excellence, Ono Corp International provides top-notch services tailored to meet your specific needs. Their team of skilled professionals ensures high-quality results, whether it’s customer service representatives, chat support, email support or social media support agents. By partnering with Ono Corp International, you gain access to a reliable and experienced outsourcing partner that can streamline your operations, reduce costs, and improve efficiency. Their commitment to excellence and customer satisfaction makes them the ideal choice for outsourcing solutions.
Building An Offshore Customer Services Team
Building remote customer service teams is an extremely cost-effective strategy that helps optimise your customer services requirements. Most customers want answers to their questions immediately and a great customer service team allow you to fulfil this demand.
Capable of operating 24/7, remote customer service teams take the pressure off your in-house teams, so they can focus more on your business goals. It’s a great way to engage your customer base, whether via incoming or outgoing calls.
Setting up a local customer service team from scratch, however, can be a time-consuming and costly process That’s why building offshore customer service teams has become so popular because it’s a simple and easy process that doesn’t break the bank.
Instead of you struggling to set up your call centres, we manage all the recruitment, hiring and on boarding. Your remote-based customer service team works from one of our state-of-the-art facilities where we provide all the infrastructure and resources they need to successfully engage your customer base. With our help, you’ll save a significant amount of time and money whilst accessing a large pool of talented professionals.
Benefits of Remote Customer Services
There are lots of benefits to outsourcing customer service staff with us. These include increased efficiencies, greater productivity, happier customers and a caring reputation. Providing live chat and email assistance to your customers also helps increase conversions and revenue. However, one of the biggest benefits of outsourcing customer service staff is that they’re much cheaper to set up and manage than doing so locally.
That’s for many reasons but mainly because we recruit the staff and manage not only their workload but also their day-to-day needs. Wages are also lower than in many other countries, so that also helps to reduce your costs. These are the types of advantages that have encouraged many businesses to outsource their customer service staff.
It’s a win-win situation because you have access to professionals who write and speak fluent English with experience working in customer service environment and are dedicated to your business. Your remote
staff earn a good wage and know they have a full-time job that helps support their families.
With a retention rate of over 95%, you’ll quickly realise that outsourcing your customer services is the right strategy for your business.
